Heloo provides a straightforward warranty that is processed in the most hassle-free way possible. This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law. Here are details below.

How to cancel the order and get the refund?

 Contact US

• Please reach out to Heloo customer support to initiate a return. Please state the reason for return and provide an invoice or screenshot to confirm the order number.
• Heloo support will share the corresponding return address with you within 24 working hours.
• For the refund to be processed in a timely manner, please be sure to send a return notification to Heloo with the following information: shipping label tracking number.

How long does it take to get a refund?

• Refunds will be issued once the item arrives at our warehouse. The refund will be credited back using the same method as when your initial order was made. Processing time typically takes 3-5 working days.

Do I need to pay any return fees?

• Heloo supports free returns within 30 days. There is no extra charge for exchanges and returns within 30 days from the original purchase date.

Warranty Time line: 

• Warranty Period (12 Months)

Contact Us:

• Phone Number/WhatsApp/WeChat: +86 15166123793
• Email Address : sales08@helutech.com

Note:
1. 30-Day Money-Back Guarantee for whatever reason: Undamaged products may be returned for a full refund for any reason within 30 days of the date of purchase. Once the returned item arrives back in warehouse for inspection, the refund process will begin.
Returns must include all accessories.
Items must include original packaging.
For non-quality related warranty claims, buyer is responsible for shipping costs.
For non-quality related warranty claims, Heloo refunds the cost of the product itself.
Returns may be rejected if items that do not meet the above requirements.
2. Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window.